We want you to feel confident in every Element Organics purchase. If your order arrives damaged, broken, or you are dissatisfied with the product, please contact us at elementorganicskin@outlook.com within 7 days of receiving your order.

All refund or replacement requests are handled on a case-by-case basis, with consideration for product condition, usage, and customer experience. We may request photos or additional details to assist in resolving your concern.

Due to the nature of our formulations, we do not accept general returns for change of mind or skin compatibility. We encourage patch testing before full use.